Your Privacy Is Our Priority

1. Introduction

35bed is a trusted online gaming platform for users in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is an ethical commitment to every one of our users.

This privacy policy describes what information we collect when you use the 35bed website, open an account, or use our services, how that information is used, how long it is stored, and what rights you have.

By using this platform, you are considered to have agreed to the terms of this privacy policy. Please read it carefully. If you disagree with any part of this policy, please stop using our services and contact us.

2. What Information We Collect

35bed collects your information through various methods. The different categories of information collected are listed below:

2.1 Information You Provide Directly

Information you provide yourself during account registration or when contacting us:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and nationality
• Identity verification documents (such as a national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or Upay account number)

2.2 Automatically Collected Information

When you use 35bed, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and language preference
• Time of visit to the site, pages visited, and session duration
• Behavioral data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

We may receive limited information from approved third-party verification services for the purpose of identity verification and fraud prevention. This information is used only for the stated purposes.

3. Purpose of Using Information

35bed uses your information for the following legitimate purposes:

• Creating and managing accounts and verifying identity
• Processing financial transactions including deposits and withdrawals
• Improving the quality of gaming services and providing a personalized experience
• Communicating with you about important account matters
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming and identifying problematic behavior
• Maintaining the security and stability of the platform
• Complying with applicable laws and regulations

4. Sharing & Disclosure of Information

35bed generally does not share your personal information with third parties. However, limited information may be shared in the specific circumstances below:

4.1 Service Provider Partners

Selected service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support may have access to limited information. These partners operate under strict confidentiality agreements and may not use the information beyond what is agreed.

4.2 Legal Obligations

If providing information is legally required under a court order, direction from a government authority, or applicable law, we are obliged to comply. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfer

If there is a change to the business structure of 35bed (such as a merger or acquisition), your information may be transferred with appropriate safeguards in place. You will be notified in advance in such cases.

5. Cookies & Tracking Technologies

The 35bed website uses cookies and similar technologies that help improve the functionality of the site and personalize your experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the site, such as maintaining login sessions, storing security tokens, and completing payment processes. Disabling these cookies will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalized preferences.

5.3 Analytical Cookies

These cookies are used to monitor site performance and analyze user behavior in order to improve our services. Data collected is aggregated and anonymized.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

6. Data Retention Period

35bed retains your information only for as long as necessary. The retention period is determined based on the type of information and the purpose for which it is used:

• Information for active accounts is retained for as long as the account remains active
• Financial transaction records may be retained for several years after account closure in accordance with applicable law
• Certain information may be retained for an extended period for the purpose of fraud prevention
• Support tickets and communication history are kept for a set period after the issue is resolved
• Once applicable legal obligations have expired, information is securely deleted or anonymized

7. Data Security Measures

35bed has implemented industry-standard technical and administrative measures to keep your personal information secure:

7.1 Technical Security

• All data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in encrypted form
• Firewalls and intrusion detection systems remain active at all times
• Regular security reviews and vulnerability assessments are conducted
• Payment information is handled in a separately secured environment

7.2 Administrative Security

• Only authorized personnel have access to the information they need
• All staff are trained on privacy protection
• Data access logs are maintained and reviewed regularly

8. Your Rights

You have the following rights in relation to your personal information, and 35bed is committed to upholding them:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will verify and make the necessary changes promptly.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period for financial records, fraud prevention, and legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. In that case we will only store the information, not process it.

8.5 Right to Complain

If you believe your information is being handled improperly, you may contact us directly. We will take your complaint seriously.

To exercise these rights or for any questions, contact us by email: [email protected]

9. Protection of Minors' Information

35bed is a service for those aged 21 and above only. We do not knowingly collect or process the information of anyone under the age of 21.

Age verification during account registration is mandatory. If we discover that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be suspended.

If you believe a minor is using our platform, please let us know.

10. Changes to This Policy

35bed may update this privacy policy from time to time. For any significant changes, we will:

• Post a special notice on the website
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered your agreement to the updated policy. We therefore recommend reviewing this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.

12. Related Policies & Information

This privacy policy is part of the overall policy framework of 35bed. Visit the pages below to learn more:

• Terms & Conditions — Full terms for using the service
• Responsible Gaming — Safe gaming practices and support
• About Us — Detailed information about 35bed
• FAQ — Common questions and answers